Thank you for choosing White Pearl Digital. We are committed to providing high-quality products and services to our customers. This refund policy outlines the terms and conditions under which refunds will be provided for our software products. Please read this policy carefully before making a purchase.
1. Refund Eligibility:
We offer refunds for our software products within timing from the date of purchase, provided that the following conditions are met:
- The software has a technical issue or defect that prevents it from functioning as intended, and our technical support team is unable to resolve the issue within a reasonable timeframe.
- The refund request is made within the specified 30 days from the date of purchase.
2. Non-Refundable Situations:
Refunds will not be provided under the following circumstances:
- Change of mind: We do not offer refunds for purchases based on a change of mind or personal preferences.
- Unauthorized usage or distribution: If the software is found to have been used or distributed in violation of our terms of use or licensing agreement, a refund will not be issued.
- Compatibility issues: It is the responsibility of the customer to ensure that the software is compatible with their system and meets their specific requirements before making a purchase. Refunds will not be given for compatibility-related issues.
3. Refund Process:
To request a refund, please follow these steps:
- Contact our customer support team at connect@whitepearldigital.in with the subject line “Refund Request.”
- Provide your purchase details, including order number, product name, and date of purchase.
- Describe the specific issue you are experiencing with the software that warrants a refund.
- Our customer support team will review your request and may require additional information to assist you in troubleshooting the issue.
- If the issue cannot be resolved within a reasonable timeframe, and your request meets the refund eligibility criteria, a refund will be processed.
4. Refund Method:
Refunds will be processed using the same payment method used for the original purchase. Please allow up to 30 business days for the refund to be reflected in your account.
5. Updates to the Refund Policy:
We reserve the right to modify or update this refund policy at any time. Any changes will be communicated to customers through our website or other relevant channels.
By purchasing and using our software products, you agree to abide by the terms and conditions outlined in this refund policy.
If you have any questions or concerns about our refund policy, please contact our customer support team at connect@whitepearldigital.in.
Thank you for choosing White Pearl Digital.
Sincerely,
White Pearl Digital
111, Radhe Plaza, Hiran Magri Sec. 4, Udaipur, Rajasthan – 313002